Returns and refunds
Contact us before sending a return so we can provide the right instructions for your item.
Requesting a return
We accept return requests within 30 days after delivery for eligible unused items in their original condition, with included accessories and packaging where applicable. Product-specific exclusions will be clearly disclosed before purchase.
Made-to-order products
Products identified as printed or made to order are created for your order. Please check dimensions, colors and any size guide before buying. These items are excluded from change-of-mind returns and exchanges unless the listing states otherwise or applicable law requires a remedy. This does not exclude assistance for damaged, defective, misprinted or incorrect products.
Problems with a made-to-order item
Contact us promptly with your order number and, when practical, clear photographs. Please report quality issues within 30 days of receipt and missing packages within 30 days of the estimated delivery date so we can submit a supplier claim within its deadline. We will review the issue and explain the appropriate replacement or refund. Your rights under applicable law are not limited by a supplier claim deadline.
Start with our support team
Email mike@themangionegroup.com with Red Barn Supply Co., your order number, the item and the reason for the request. Do not ship a return until we provide the correct return instructions. Approved ordinary-merchandise returns can be sent to our Rochester, New York receiving location. We provide the full address privately after approving the return. Made-to-order or supplier-specific claims may require a different resolution. The address on a parcel label may not be the return address.
Damaged, defective or incorrect items
Contact us as soon as reasonably possible. Include photographs when practical, and keep the item and packaging while we review the issue. We will explain the appropriate replacement, return or refund options. This policy does not limit rights provided by applicable law.
Return shipping
For an item sent incorrectly or confirmed damaged or defective, we will arrange the appropriate resolution without charging you return postage. For an eligible change-of-mind return, return postage is normally the customer’s responsibility unless the listing states otherwise. Any applicable cost will be explained before the return.
Refunds
We will confirm the refund amount and applicable shipping treatment after the return or claim is reviewed. Approved refunds go to the original payment method where available. Your payment provider controls when the credit appears in your account.
Exchanges and cancellations
Contact us to check available options. Cancellation is subject to fulfillment status. We cannot guarantee that an order can be changed once processing has begun.